Education programmes of job
Nature of work
- Their aim is to provide excellent customer service and to promote this idea throughout the organization they work.
- Helping to develop a customer service policy for an entire organization; managing a team of customer services staff; handling face-to-face enquiries from customers.
- Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager.
- providing help and advice to customers using your organization's products or services;
- communicating courteously with customers by telephone, email, letter and face to face;
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers.
Environment of work
- VIP Customer Responsiblepractice his works within the office, he is most often responsible for a defined customer.
- He spends a lot of time to go and meet customer at their work place.
- He works from 8.00 to 3.00 daily and for a six-day weekly.
- He reports directly to the branch manager and works in synergy with the responsible individual customers and asset managers to be consistent with the objectives set by the company.
- They may work at various levels, from head office to the front end of the business.
Professional life
- VIP Customer Responsiblemay practice his work alone or with his team work in public/private sector
- Salaries for customer service managers can be from 25000 to 35000 SP.
- Bonuses or commission may also be available in some sectors like retail, sales or banking.
- In a full-time job you would work between 35 and 40 hours a week, although part-time work is often available
- Men usually who practice this career.
Getting the job
- This work is available to all graduates from Economic Faculty
- Diploma in Customer Service
- Diploma in Contact Centre Operations
- Diploma in Retail Skills (management)
- Diploma in Customer Service (contains options in staff management, quality assurance and service improvement)
- 2-5 years of job experience and prefer individuals with a supervisory background
Skills
VIP Customer Responsible should have general skills as following- Excellent communication and people skills
- Be polite, tactful and friendly attitude
- Good understanding of the needs of customers
- Strong motivational skills
- Good planning and organizational skills
- The ability to multitask
- problem-solving skills
- The ability to meet targets and deadlines.
VIP Customer Responsible should have personal skills that help him/her in achieving the work.
- Communication.
- Listening.
- Self-Control.
- Taking Responsibility.
- Humor.
Sources and references
- Arab standard Classification of Occupations 2008: http://www.acgq.qc.ca
- www.prospects.ac.uk